September Meeting: A 12-Step Program for Your Staff When Supporting Your Users Becomes a Codependent Nightmare

Is your end-user support problematic?

Are the expectations totally unrealistic?

Could you use some support and help from your peers?

Join Sacramento HDI and special guest speaker, Chris Dancy of ServiceSphere on Friday, September 17 at 7:30 AM as we explore:

A 12-Step Program for Your Staff When Supporting Your Users Becomes a Codependent Nightmare

Chris will lead us through the process to see how quickly organizations can go from taking calls to obeying demands, and how this disturbing trend can be set straight!

To help “fix” the support function in organizations, band aids like, ITIL, Six Sigma, new staff or even new software are often deployed. This usually leads to more confusion and frustration on the part of the support staff and customers. During this invigorating Breakfast Session, we will look at the 12 signs of trouble, such as “Do as we say, Not as we do”, “Death By Metrics” and “Category Other”!

Finally we will reveal the 12 signs of enlightenment.

And, of course, the first step is to admit that we might have a problem.

Friday, September 17th, 7:30 am – 9 am

Robert Half Technology

2180 Harvard Street, Suite 500, Sacramento, CA 95815


Can’t attend?  Let us know why!

Our Speaker, Chris Dancy, is the founder of ServiceSphere™, an organization dedicated to helping IT organizations successfully adopt ITSM tools and ITMM practices.   Chris has over 20 years of experience in IT, with experiences ranging from  service desk manager, presales engineer, best practices consultant, as well as sales and marketing executive, Chris has a unique view of the IT space from his social media control center.  Known as @servicesphere on Twitter, he is a visionary and pioneer in the use of social media for IT service management.  You can learn more about Chris and ServiceSphere here!

August Meeting Announcement – Virtualization 101

August 19th 5:00 – 7:00pm

Join us in August as we explore the transition to a virtualized “business platform” and discuss the WHY, WHAT and HOW of this ongoing transformation of IT.   We will be discussing the nature of Virtualization, the business value and the impact on your business and your IT Operations.  Virtualization is not just an IT platform, it is an emerging business platform. No matter whether your product is insurance, travel or manufacturing, IT is the backbone of your business.

Our presenter, CA TechnologiesAJ Dennis, has more than 25 years of experience in the IT industry with a well-rounded point of view from his engagements as an IT Operations Director, vendor product manager and marketer and as an Industry Analyst.

He is recognized within the industry for his insights and contributions to strategic planning, product development, relationship management and analytical problem solving for various customer organi-zations such as Blue Cross of Massachusetts, Boston University, American Airlines; for leading vendor organizations such as WordPerfect, Novell, Compaq and Hewlett-Packard; and rounding out this point of view as a senior analyst and executive for industry analyst firms IDC, DataPro and SagezaGroup.

AJ joined CA in 2006 as an automation specialist and market evangelist for CA’s Office of the CTO and currently is a member of CA’s Virtualization Management Team.

Download Flyer | RSVP Here

Yo! HDI Contests

Is your break room pretty cool? Can you channel your inner Snoop and rap about your work place? Do you have something really odd in your desk drawer?

HDI wants to know and they are running a series of weekly contests to find out these questions and more. Check them out here and vote for the winners here.

This week’s voting determines the best Super Hero….you may be surprised at the entries!