Is your end-user support problematic?
Are the expectations totally unrealistic?
Could you use some support and help from your peers?
Join Sacramento HDI and special guest speaker, Chris Dancy of ServiceSphere on Friday, September 17 at 7:30 AM as we explore:
A 12-Step Program for Your Staff When Supporting Your Users Becomes a Codependent Nightmare
Chris will lead us through the process to see how quickly organizations can go from taking calls to obeying demands, and how this disturbing trend can be set straight!
To help “fix” the support function in organizations, band aids like, ITIL, Six Sigma, new staff or even new software are often deployed. This usually leads to more confusion and frustration on the part of the support staff and customers. During this invigorating Breakfast Session, we will look at the 12 signs of trouble, such as “Do as we say, Not as we do”, “Death By Metrics” and “Category Other”!
Finally we will reveal the 12 signs of enlightenment.
And, of course, the first step is to admit that we might have a problem.
Friday, September 17th, 7:30 am – 9 am
Robert Half Technology
2180 Harvard Street, Suite 500, Sacramento, CA 95815
Our Speaker, Chris Dancy, is the founder of ServiceSphere™, an organization dedicated to helping IT organizations successfully adopt ITSM tools and ITMM practices. Chris has over 20 years of experience in IT, with experiences ranging from service desk manager, presales engineer, best practices consultant, as well as sales and marketing executive, Chris has a unique view of the IT space from his social media control center. Known as @servicesphere on Twitter, he is a visionary and pioneer in the use of social media for IT service management. You can learn more about Chris and ServiceSphere here!