HDI Membership: Big Return on a Small Investment

We asked hundreds of your peers throughout the technical support industry: What do you want from a professional membership association? They spoke, we listened—and made some much-needed upgrades to our membership. HDI is now a community where you can:

  • Gain industry knowledge
  • Learn from your peers
  • Excel in your career
  • Improve the maturity of your support organization
  • Acknowledge and celebrate professional achievement
  • Access exclusive, market-defining research
  • Save money on professional and organizational development

Oh, and we significantly reduced the price!

Join HDI for only $295/year


What’s Hot on HDIConnect

How to Recognize Employee Achievement »

Sample Analyst Job Description and Performance Reviews »

Customer/Requester Fields in your ITSM Tool »

Thank You!


Sacramento HDI wishes to extend a big THANK YOU to all who attended and sponsored this year’s conference!

Below are slides from the speakers.  Stay tuned, more will be added:

Jim McKennan “Dr. Jim” – Who’s in Charge of this Mess?

Jeff Rumburg – Zen of Support



Internet of Things, Internet of Everything, and Why Do You Care?

KesonKeson Khieu, CISSP, PMP
Information Security Officer

Nearly everything in your work, your home and your life is “connected” or is going to be connected to the internet. Cisco coined the term “Internet of Things” to depict this phenomenon.  You already talked to “Siri”. Your Nest thermostat understands you better than your spouse. Amazon.com is selling “Echo” that sits in your living room to listen to your every wish and command. The internet of things is making your lives more convenient but it is also presenting more security risks than you can imagine.  This talk takes you through a tour of the Internet of Things, how they affect your lives, and what you need to watch out for to protect your privacy.

Keson Khieu is an IT Manager with 20+ years of experience in Computer Systems, Networks and Servers. He is working as an Information Security Officer at a State Agency.  He is also a Computer Science professor at Sierra College, teaching Network Security in the context of Internet of Things. Keson is a Certified Information Security Systems Professional and a certified Project Management Professional.

Thursday, April 21st 2016

5:00PM – 7:00PM

Legislative Data Center
1100 J Street
Sacramento, CA 95814




Free_event_image1FREE FOOD