Our Events
Learn about local chapter events. Don't miss out on the adventure with your peers and other industry professionals.
We wanted to recognize Doug Lee who has been going to our meetings since 2007. He’s also been active on our board since 2013 filling in on various roles including VP of Programs and Member at Large. Doug has been nominated for Analyst of the Year and has attended numerous Leadership conferences.
Doug has been working for Sacramento County for the past 40 years and will be retiring, congratulations Doug!!!!
Latest News
Get the latest news on membership, events, and HDC opportunities.
Join us for a special virtual event presented by the FBI and sponsored by Trellix. Read More
HDI community made the difference in my transition to IT Service and Support Read More
June 13, 2022
Recently on HDI Local Chapters LiveStream Read More
Collaborating with all generations. Communicating across generations. Read More
February 03, 2021
Sacramento HDI's Best Service and Support Technician Winner! Read More
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May 10 | Virtual Community - Leading from the Heart
Leading from the Heart - Servant Leadership, Core Values and Company Culture When: Tuesday, May 10 2022 Time: 10 am Pacific, 11 am Mountain, 12 pm Central, 1 pm Eastern Where: Zoom – Get registered to receive Zoom link Who: John Kahl, Chief Executive Officer (CEO), Shurtape Technologies Consumer & Craftsmen Group John Kahl will discuss what it means to take care of our Customers, Employees and Community through Servant Leadership, Core Values and Company Culture. HDI Local Chapters and Virtual Community brings the support community together to learn, connect, and share our experiences from all over the world. HDI Local Chapters (HDC) is an all volunteer not-for-profit 501(c)(6) corporation. Please share with your networks -
Wednesday March 30 on HDI Local Chapters LiveStream - What to Do When a Job Candidate Ghosts You
What to Do When a Job Candidate Ghosts You On our next episode this Wednesday, March 30th, host Tom Wilk will talk with Zach Jiru from Robert Half Talent about ghosting - a new trend surging in the professional world. In a Robert Half survey, 39% of hiring managers in the U.S. said that ghosting by job candidates is more common now than it was two years ago. Join us Wednesday March 30th and learn more about why ghosting is on the rise – and how hiring managers can avoid it.4pm PT/7pm ET #Live on #Twitch https://www.twitch.tv/hdilocalchapters #HDILocal Chapters - brings #TechnicalSupport and #ServiceManagement professionals together to connect, share and discuss common challenges, and learn from industry innovators -
Lightning Talks on Employee Experience March 23, 2022 - 12:30 to 2 pm
The great resignation is real! And Employee Experience is becoming more important than ever. We have brought together experts experts and aficionados who will be sharing hot tips, key lessons learned and other ideas in a lightning talk format. We will have a series of short presentations (3-5 minutes each) on topics selected by the speakers with a common theme of employee experience. This data blitz is followed by plenty of time to explore these ideas as a group. You won't want to miss this employee focused experience! AGENDA 12:30 — Networking & Introductions 12:50 — Lightning Talks Followed by Discussion 1:50 — Closing & Door Prizes This event is free for everyone, but our work is funded by our members. Not a member yet? Join here. SCHEDULED SPEAKERS Dan Turchin, People Reign | CEO and Founder Four Ways CIOs Are Combating The Great Resignation Marko Ruusinen, Happy Signals, LTD | Country Manager Employee Happiness = Productivity Ben Brennan, Founder and CEO | QSTAC | Author of Badass IT Support Empathy At Scale: How to Understand, Measure, and Improve Employee Experience. Tony North, Seagen | Senior Manager of IT Service Management Instead of losing employees, retain them! Jason King, Robert Half Talent Solutions | Regional Director “Organizational Culture”—The Make-or-Break Factor in Hiring and Retention -
New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
What We Do
As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.
Membership
Join our association today, and gain access to all our extensive member benefits/discounts.