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We wanted to recognize Doug Lee who has been going to our meetings since 2007.  He’s also been active on our board since 2013 filling in on various roles including VP of Programs and Member at Large.  Doug has been nominated for Analyst of the Year and has attended numerous Leadership conferences. 

Doug has been working for Sacramento County for the past 40 years and will be retiring, congratulations Doug!!!!


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Congratulations to Ivy Tillich for winning Sacramento HDI's Best Service and Support Technician 2020 Award!

Ivy is a tech analyst and amateur writer with experience troubleshooting most hardware, software, and firmware difficulties on Windows and Mac machines. Ivy specializes in basic web development and design on Wordpress, Weebly, Drupal, and Plone. When Ivy is not working on websites for UCD-based magazines, she likes to read and write write tech how-to guides and reviews.


Ivy Tillich

Desktop Support Analyst
Letters and Science IT Service Center
University of California, Davis


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As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.


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