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HDI Has a New Chapter!!
California Central Valley HDI Chapter

First Event: Customer Support in the IT World
July 21st, 6:00pm to 7:00pm

Modesto County Building
1010 10th St. (1st Floor), Modesto, CA 95354

Please join the California Central Valley HDI Chapter as we launch our FIRST local networking meeting. Learn the benefits of becoming a member of the world’s largest IT service and technical support membership association and the industry’s premier certification and training body.

Key Note Speaker Brandon Caudle, Customer Service Expert, will share real life experiences from 15 years of front line Customer Support to help you find and retain "happy customers" as well as new ideas to ensure you are using your talents most efficiently. During this interactive presentation, attendees will take away ideas for building, training, and rewarding IT and Customer Support teams, as well as some easy to implement processes for knowledge management, customer communications, and problem management.

RSVP Here By July 19th

Next Event: Virtualization 101 - Exploring the WHY, WHAT and HOW of this ongoing transfor-mation of IT
August 19th, 5:00pm to 7:00pm

Legislative Data Center
1100 J St., Sacramento, CA 95814

Virtualization is not just an IT platform, it is an emerging business platform. In my experience, IT is the backbone of your business pro-cessing, your product may be insurance, travel or manufacturing but your business has become IT. The transition to a virtualized “business platform” is the focus for this session as we explore the WHY, WHAT and HOW of this ongoing transformation of IT.

We will be discussing the nature of the opportunity, the value and the impact on your business and your IT Operations. Virtualization is clearly a part of your business and IT future, and I want to ask… what is your virtualization strategy?

AJ Dennis has more than 25 years of experience in the IT industry with a well-rounded point of view from his engagements as an IT Operations Director, vendor product manager and marketer and as an Industry Analyst.

He is recognized within the industry for his insights and contributions to strategic planning, product development, relationship management and analytical problem solving for various customer organi-zations such as Blue Cross of Massachusetts, Boston University, American Airlines; for leading vendor organizations such as WordPerfect, Novell, Compaq and Hewlett-Packard; and rounding out this point of view as a senior analyst and executive for industry analyst firms IDC, DataPro and SagezaGroup.

AJ joined CA in 2006 as an automation specialist and market evangelist for CA’s Office of the CTO and currently is a member of CA’s Virtualization Management Team.

Download Flyer | RSVP Here

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