Accommodating the Desire for Consumer Electronics in the Workplace
Did you get some amazing new electronic gadget over the holidays? Or are you the person who has to implement that new device at your agency that someone received? How do we handle the influx of electronics designed for the consumer in an enterprise environment? Are you getting the post-Christmas deluge of requests to connect the newest, hottest, totally coolest devices to the secure internal network? Hear how one organization is handling this so that the “Tail isn’t wagging the Dog”
Wayne Turnbow has been with TID for over 28 years, starting life as a Programmer Analyst and working his way up the food chain into management. For the past 6 years, Wayne has been the District’s IT Services Department Manager. He earned his MBA from CSU Stanislaus, where he also teaches CIS courses periodically. He has also earned has Foundation Certificates in both COBIT and ITIL V2/V3.
Wayne has an understanding of what it means to be a service provider from his earlier years wrenching on lawnmowers and chainsaws and helping his retail customers in his Dad’s lawnmower shop in Oakdale. The Customer is “Always Right” rings true; however, sometimes we have to artfully convince the Customer that there is a new right answer and that it was their idea all along.
When:
Thursday, January 19th, 2012, 7:30am - 9:00am
Where:
Robert Half Technology
2180 Harvard Street, Suite 250
Sacramento, CA 95615
Year End Holiday Event!!
Celebrate the end of the Year and see those who win Awards for being nominated for
Analyst and Desktop Support Technician Of the Year!!
Each year, HDI works jointly with HDI local chapters to identify and recognize the industry’s top first-level support analyst and desktop support technician. Analysts and technicians nominated at the local chapter will compete with their peers locally in the Sacramento area and the Western region. If selected as the regional winner, he/she will be invited to the HDI Annual Conference & Expo, in Orlando, Florida in 2012, where the winners of the HDI Desktop Support Technician of the Year and Analyst of the Year will be announced.
The Analyst of the Year Award is intended for the support industry’s top front-line, first-level support analysts who possess the knowledge and skills required to provide quality service and support for internal or external customers.
HDI is pleased to announce the first annual HDI Desktop Support Technician Award. This award is intended for support professionals who respond to incidents escalated by the service desk that are related to customer equipment. They may resolve the incidents remotely, desk side, or via equipment returns.
Thursday, December 8th, 2011, 5:00pm – 7:00pm
Scott’s Seafood, 9611 Greenback Lane, Folsom, CA 95630-2088, CA 95611
(Just past where Greenback & Madison Ave meet)
(A FREE light dinner will be served)
