Sacramento HDI is very grateful to our sponsors for providing resources which allow us to provide award-winning programs to our constituents. Without their on-going support, we would not be able to do it! You can click on each logo to learn more about each company.



Analyst and Desktop Support Technician of the Year

We often discuss the benefits of recognition and this is a PRIME opportunity to recognize the superstars at your support center. We have two awards programs: Help Desk Analyst and Desktop Support Technician.  This awards program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member).

All nominees and managers/supervisors will be our honored guests, at our Annual Awards Luncheon in December.  We will recognize each nominee and their manager/supervisor. Every nominee will receive a plaque and the winners will receive the Analyst of the Year or Desktop Support Technician award.


DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The only investment you make is time to send the information below and complete the application. Your return is truly a heartwarming event that has become a year end celebration for our teams. We encourage members to nominate your outstanding Analysts and Technicians by selecting an award below:


We encourage you to send the information above early, so you have more time to complete the application.

Deadline to submit the nomination is October 31st.



The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award. The winner of the Regional Analyst of the Year and Desktop Support Technician Award will receive a free registration to the Annual Conference courtesy of:



December 2016
Date/Time/Location TBA

Is Your Company Ready to go Mobile?


Sac HDI would like to invite you to their next meeting discussing today’s mobility trends in organizations to engage employees in a higher level of company productivity.

Case Study: No More PCs
In order to give more flexibility to their 6000 employees and provide a more versatile environment, Robert Half ditched the idea of a PC refresh and went almost completely mobile. Now their representatives travel with tablets and plug into their desks when they are onsite. Come see this case study for this innovative situation which is predictably the future of business. Find out about the benefits of the change, lessons learned, and more during this tour and interactive session.


Date: October 19th, 2016

Time: 7:30 AM to 9:00 AM
(7:30 AM – 8:00 AM for Networking)

Location: Robert Half Technology Office
2180 Harvard Street, Suite 250
Sacramento, CA 95815
(916) 922-3147
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Continental Breakfast Served and Free Parking!!
We look forward to seeing you!

Are you Implementing an IT Service Catalog? Come see how SacHDI helps Connect you to Great Examples in IT.

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Ramiro Carrazco, Enterprise Service Management Section Chief


The California Public Employees’ Retirement System (CalPERS), Information Technology Service Branch (ITSB) will host an Information Sharing Session specific to CalPERS successes with implementation of their newly developed and launched Information Technology (IT) Service Catalog.
Led by Ramiro Carrazco, Enterprise Service Management (ESM) Section Chief, the (IT) Service Catalog Information Sharing Session will cover discussion topics focused on:
  • Sponsorship and Organizational Engagement – Level of engagement and executive support required to drive organizational change.
  • Strategy – Organizational business drivers and objectives.
  • Scope and Approach – Project perimeters and overall process for defining, prioritizing, and marketing the value of IT services.
  • Lessons Learned – Shared experiences and observations from project team, involved stakeholders, and consulting partners.
  • Future State Opportunities – What’s next for CalPERS future state enhancements?


This achievement resulted in the development of a paper-based tool that:

  • Provides a complete set of IT services with multiple views (e.g. portfolio, business, and technical).
  • Sets clear expectations by communicating available IT services and enables informed decision-making on offerings that meet customers’ business needs.
  • Serves as one of the vehicles for continuously enhancing collaboration between IT and valued business partners.

Ramiro Carrazco started at CalPERS in February of 2013. He provides strategic planning and direction to the Enterprise Service Management section comprised of 19 employees and several consultants.

Mr. Carrazco provides expert level knowledge and leadership to critical IT processes (IT Service Catalog Management, Change Management, Release and Deployment Management, and Service Asset and Configuration Management).

Mr. Carrazco has over 25 years of experience delivering IT services aligned with business needs. Previously he worked for the Office of Legislative Counsel, Stanford University, and KPMG.

He has a degree in Management Information Systems from Sacramento State University. He is ITIL v3 Expert Certified, ITIL v3 Service Catalog Certified, Prosci Organizational Change Management Certified, HDI Help Desk Manager Certified, and HDI Support Center Certified.

He was recognized in 2016 by the California Public Sector CIO Academy with an IT Leadership Award for the many contributions and accomplishments at CalPERS.




September 22nd, 2016


5:00pm – 7:00pm


400 Q Street
Lincoln Plaza West (LPW) Building
Conference Room 1600X
Sacramento, CA 95811


Free HDI attendee parking is available in the 1801 3rd Street parking lot. There are no designated parking areas so feel free to park in any available stall.
This parking lot is closest to the 1600X Conference Room where the session will be held.

Sacramento HDI invites you to hear all about Project Management Part II

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                                                                                 Brad Mahaney, PMP

Project Management Overview Part I:

– Introductions and Background
– What is a Project
– What is Project Management
– Why Professional Project Management is Valuable to Organizations
– Project Management as a Career

Project Management Overview Part II:

 – Various Approaches to Managing Projects
– Technologies for Project Management
– Project Management Offices
– Project Management Organizations
– Open Question and Answer Session


Brad has devoted his career to the investment management and financial services industry, and is currently working at an S&P 500 asset management company.  He has spent the past 18 years working within the project management field.

During his career in project management, Brad has worked within various business units and PMOs as a business analyst, project manager, program manager and a consultant.  He has overseen global teams focused on both business and technology initiatives, and is currently managing a ‘micro-PMO’, or a PMO embedded within a single business unit.

Brad has led several M&As (merger and acquisitions), has overseen large, complex, global system-related implementations and has exposure to various forms of technologies.  He is a member of the Sacramento SharePoint User Group (SPUG).  Brad has also earned his Web Application Developer certification from California State University, Sacramento’s College of Engineering and Computer Science.

Brad is a member of the Project Management Institute (PMI) and volunteers and supports the local Sacramento Valley Chapter.  He serves as the Chairman of the chapter’s PMO Forum, is a trainer for PMP preparation courses, is the Chief Financial Officer (CFO) and sits on the Board of Directors.  Additionally, he is credentialed by the PMI as a certified project manager (PMP), is a Certified Scrum Master (CSM), holds a Six Sigma Lean Black Belt (LBBP), and has obtained a certification in Change Management (CMS). 

Most recently, he received his Professional Coaching Certification from the University of California, Davis, and is a member of the International Coaching Federation.  He is the President and CEO of Developath, a professional coaching practice.  Brad is also a member of Toastmaster International, and is the President of the new club that he started at his company.

Brad will continue concentrating on people development, as he is expected to begin the Organizational Learning and Effectiveness Master’s program at UOP (University of the Pacific) in the winter.  He currently has a Bachelor of Science in Business Administration with concentrations in Finance and Economics.


August 18th, 2016

5:00pm – 7:00pm

799 G Street
Sacramento, CA 95814

Parking is available in the Jury Duty parking lot across the building starting at 4:45pm.


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