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Next Event:
February 18, 2010 5:00—7:00 pm
WHAT IS ITIL AND...
WHY SHOULD YOU CARE?

Legislative Data Center
1100 J St., Sacramento, CA 95814

ITIL truly is "the next big thing". The Information Technology Infrastructure Library® (ITIL) is a combination of best practices provided in a single library from people just like you who want to propel their organization to the next level. Learn how ITIL can transform an organization from a technology provider to a service provider. If ITIL is new to you, then now is the time to learn more.

ITIL is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. Studies in 2006 showed that about 30% of IT organizations were using ITIL; a 2008 follow-up survey puts the count at 80%. Clearly, ITIL is something every IT professional, manager and executive needs to understand.

Starting with an introduction to ITIL's Service Lifecycle you will learn how ITIL views the Service Desk and its importance in providing services. Key concepts and processes will be discussed and how they help support IT Operations to provide high quality services to the business; including how to get started with a successful Service Catalog.

Download Flyer | RSVP Here

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Western Region Analyst of the Year Announced!

Sacramento chapter wishes to congratulate Cindy Priester of the Arizona Chapter for winning the Western Region's nomination for Analyst of the Year! Cindy will go to Florida to compete for the Global AOY title.

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Last Event Wrapup:
January 21, 2010 5:00—7:00 pm
Customer Service

Brandon Caudle showed us how different he really is! Everyone got involved and we learned how much we all differ when it comes to camping. Some - the hotel campers - needed the wireless internet, while the backpackers were just looking for water filtration units. Recognizing these differences is crucial to providing good customer service; not everyone needs the same thing. We even gave us some interviewing tips!

True to form, Brandon had something for everyone. Managers took away ideas for recognizing and rewarding employees, while at the same time, not having huge effects on the budget.