Home - Sacramento Local Chapter

Sacramento HDI's Best Service and Support Technician 2020 Winner!

Congratulations to Ivy Tillich for winning Sacramento HDI's Best Service and Support Technician 2020 Award!

Ivy is a tech analyst and amateur writer with experience troubleshooting most hardware, software, and firmware difficulties on Windows and Mac machines. Ivy specializes in basic web development and design on Wordpress, Weebly, Drupal, and Plone. When Ivy is not working on websites for UCD-based magazines, she likes to read and write write tech how-to guides and reviews.

Ivy Tillich

Desktop Support Analyst
Letters and Science IT Service Center
University of California, Davis

Our Events

Learn about local chapter events. Don't miss out on the adventure with your peers and other industry professionals.

vChapter - Becoming a Security Champion in your Role

March 9

Becoming a Security Champion in your Role Read More

vChapter - Save the Date

April 13

Save the Date - Troubleshooting - Techs & Blue-Collar Workers Read More

View All Events

Sacramento HDI's Best Service and Support Technician Winner!

February 03, 2021

Sacramento HDI's Best Service and Support Technician Winner! Read More

View All Blog Posts

New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
Announcing the 2021 HDI Service and Support Awards Finalists
We are so excited to announce the regional winners for the Best Service and Support Analyst and Technician. Winners will be announced at Support World Live July 13 - 16 in Las Vegas https://www.hdiconference.com/ HDI Best Support Analyst Honey Cole-Wilson - Lockheed Martin Corporation Laura Haley - Edward Jones Anthony Lopez - The MITRE Corporation Fahim Zaman - First American HDI Best Support Technician: Richard Fix - Samaritan Health Services Sandra Heesch - Montefiore Kim Henderson - Medtronic Paris Johnson - Exelon, Inc. Local Chapter Officer of the Year Erica Hanna, Physicians Committee for Responsible Medicine Kristi Lawrence, Kelly Services Tom Wilk, Carnegie Mellon University All the 2021 HDI Service and Support Awards Finalists are featured in this article by Craig Idlebrook. https://www.thinkhdi.com/library/supportworld/2021/2021-awards-finalists.aspx?fbclid=IwAR3DvgGbyuUjMFi8I7JKTi6RDIV5Sg9LC_AQv9xtyI1GPh-NOYioc8jZo5Q
New Support World - Positon Your Team for Success in 2021
February 19th Edition of SupportWorld introduces the 9 individuals that will be featured contributors for 2021 These are familiar names to many of us and they have been active members of #HDILocal Chapters as well. Position your team for success with advice and perspective on the ever-changing IT service and support industry, based on their deep experience in the field. See who’s on the list, and congratulate your colleagues for being outstanding members of our community. Other features this week include: "Make Your Budget a Discussion" Todd A. Hixson gives five tips for telling the story of your proposed budget in a way that creates a conversation and gets results. Todd has been in contact center operations/management for around 20 years, working for Travelocity, Cabelas and Intuit prior to joining Hulu. He has been an out-sourcer, and in-sourcer and an us-sourcer with a belief in efficiency realized using creative scheduling, performance based "right for me" shift bidding, and pushing limits with optimization focusing on delighted customers and engaged employees. "Prepare and Energize Your Team to Deliver Exceptional Service in Uncertain Times" by featured HDI contributor Dennis Gershowitz - Customer Success and Loyalty In the first of this two-part series on how to deliver good service in the coming months of uncertainty, a Dennis shares the characteristics of a team poised to deliver a great experience every time for clients or customers. #customersuccess #continuousimprovement #community #itpros
Check out HDI Local Chapters February Schedule
HDI Local Chapters February programs offer a wide variety of opportunities and topics to be #bettertogether. More information and registration at: https://www.hdilocalchapters.org/events

Email Contact Form

Join today and take advantage of new member benefits.

Become a Member

<>>

What We Do

As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.

Sacramento HDI's Best Service and Support Technician 2020 Winner!

Our Events

New Support World - 3 Steps to Help Your Team Define and Measure Success

Announcing the 2021 HDI Service and Support Awards Finalists

New Support World - Positon Your Team for Success in 2021

Check out HDI Local Chapters February Schedule

Email Contact Form

Join today and take advantage of new member benefits.

What We Do

Membership

Events

Jobs