Our Events
Learn about local chapter events. Don't miss out on the adventure with your peers and other industry professionals.
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New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1 -
HDI Local Updates for COVID-19
As the COVID-19 pandemic continues to evolve, we wanted to take a moment and express our concern for the safety of our friends and colleagues across the association and industry. First and foremost, please be safe. Support World Live - Many of you have seen the HDI announcements about Support World Live. HDI has successfully postponed the event to August 2 - 7 at the MGM Grand in Las Vegas Please refer to the official announcements - https://www.hdiconference.com/ Local Chapter Events - As an association, we encourage chapters to follow the CDC guidelines* and cancel all in-person events, moving to a virtual model. We are continuing to hold Virtual Chapter events and are going to open them up to the community, so that our colleagues and peers have an opportunity to share and “meet” online. This may provide much needed contact and support for our industry and community. What makes our association special is the way our community supports one another. Just as we have for over 25 years, let’s be here to help each other through these uncharted waters. HDI Local Chapters #TogetherWe’reBetter Be safe, friends…<virtual hugs> HDI Local Chapter Board of Directors Brandon Caudle - Chair Sandy Seroske - Past Chair David Cole - President https://www.hdilocalchapters.org/ * https://www.cdc.gov/coronavirus/2019-ncov/index.html -
"I found my passion"
My HDI story started in 2017 when I was looking for a network that I could talk to around Help Desk and Desktop Support. I have been managing these groups for decades but felt the need to collaborate to find out how others did what we were doing. I tried starting up a LinkedIn group for Desktop & Client Services Support but really had no experience nor time to spin something up to the level I really needed. So I searched on and came across this organization called HDI. It was this big network of people doing exactly what we were doing and low and behold they had something called a local chapter in my area. Being a bit of an introvert I was hesitant to attend but found out there were other people I worked with that were members of this HDI Steel City Local Chapter. I had made a new year’s resolution to start expanding my network outside of my university. So I attended my first local chapter meeting in January 2017. I met the most wonderful people right in my own town. A few months later I joined the board of this local chapter as a co-VP of Programs. I had no idea what I was doing but the officers promised me this would be a professional development opportunity. And they were absolutely right. Not only did I decide to jump in at my chapter but I got involved on the national level as well helping to plan conferences and other events. But if only that was where the story ended! I have been searching for what I want to be when I grow up for 30 years. It was not until I met the most amazing, friendly, and encouraging people at HDI that I found my passion. With the encouragement and support of so many people I now call friends I presented at my first conference in April 2019. In less than 1 year I have presented at 4 different chapters and three conferences. Who would have known sharing my knowledge and passion would be a dream I could follow. Thank you so much HDI and the local chapter community!
What We Do
As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.
Membership
Join our association today, and gain access to all our extensive member benefits/discounts.