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We wanted to recognize Doug Lee who has been going to our meetings since 2007. He’s also been active on our board since 2013 filling in on various roles including VP of Programs and Member at Large. Doug has been nominated for Analyst of the Year and has attended numerous Leadership conferences.

Doug has been working for Sacramento County for the past 40 years and will be retiring, congratulations Doug!!!!

Wednesday March 30 on HDI Local Chapters LiveStream - What to Do When a Job Candidate Ghosts You
What to Do When a Job Candidate Ghosts You On our next episode this Wednesday, March 30th, host Tom Wilk will talk with Zach Jiru from Robert Half Talent about ghosting - a new trend surging in the professional world. In a Robert Half survey, 39% of hiring managers in the U.S. said that ghosting by job candidates is more common now than it was two years ago. Join us Wednesday March 30th and learn more about why ghosting is on the rise – and how hiring managers can avoid it.4pm PT/7pm ET #Live on #Twitch https://www.twitch.tv/hdilocalchapters #HDILocal Chapters - brings #TechnicalSupport and #ServiceManagement professionals together to connect, share and discuss common challenges, and learn from industry innovators
Lightning Talks on Employee Experience March 23, 2022 - 12:30 to 2 pm
The great resignation is real! And Employee Experience is becoming more important than ever. We have brought together experts experts and aficionados who will be sharing hot tips, key lessons learned and other ideas in a lightning talk format. We will have a series of short presentations (3-5 minutes each) on topics selected by the speakers with a common theme of employee experience. This data blitz is followed by plenty of time to explore these ideas as a group. You won't want to miss this employee focused experience! AGENDA 12:30 — Networking & Introductions 12:50 — Lightning Talks Followed by Discussion 1:50 — Closing & Door Prizes This event is free for everyone, but our work is funded by our members. Not a member yet? Join here. SCHEDULED SPEAKERS Dan Turchin, People Reign | CEO and Founder Four Ways CIOs Are Combating The Great Resignation Marko Ruusinen, Happy Signals, LTD | Country Manager Employee Happiness = Productivity Ben Brennan, Founder and CEO | QSTAC | Author of Badass IT Support Empathy At Scale: How to Understand, Measure, and Improve Employee Experience. Tony North, Seagen | Senior Manager of IT Service Management Instead of losing employees, retain them! Jason King, Robert Half Talent Solutions | Regional Director “Organizational Culture”—The Make-or-Break Factor in Hiring and Retention
New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
HDI Local Chapter Officers Building Community for Technical Support and Service Management Professionals
Professional associations like HDI Local Chapters are a fantastic place where you can improve your leadership skills, give back to your community and have a lot of fun! At our annual leadership summit, we recognize chapters and individuals for leadership, achievements and best practices. We are proud of the exemplary work put in by our local chapters and chapter officers, and we want to recognize their ability to build bridges. Read more about HDI Local Chapters here. RISING STAR AWARD – An up and coming or “new on the scene” officer who has made a big impact and/or significant growth/progress in last year--AKA outstanding new officer. Teresa Pelley (Nebraska Chapter) started as an Officer fairly recently and quickly jumped in with both feet. She has been a reliable, involved, and trustworthy officer for their chapter and embodies an HDI Local Chapter Officer (LCO). She demonstrated her love for HDI by joining the Summit Planning and Communication committees. She was the first to distribute a regular newsletter for her chapter and has really "spiced" up the communications for her chapter. This person is always willing to do more and we are so lucky Teresa decided to join our organization! CORNERSTONE AWARD (formerly Elmer’s Glue award) – An officer who has made significant contributions within their own chapter and has gone above and beyond their single officer role for their own chapter--the glue that held a chapter together. Rob Evelyn (Kentuckiana chapter) has really worked hard to keep his chapter relevant and moving forward (even if slowly). His dedication and love for the chapter is without a doubt the reason his chapter is still going. He has been involved with their local chapter for several years. Rob truly is the glue that holds his chapter together. Also, Rob has an unparalleled passion for “newbies”. KEYSTONE AWARD (formerly Bridging the Gap, Essential Piece, Keys to our Success) – An officer who has gone above and beyond their single officer role, has done good for the entire HDI Local Chapter community, is a behind the scenes helper, holds us together, and unlocks our potential. HDC success could not be imagined without this person’s involvement. Even though Kristi Lawrence (Southland DP & Motown Chapter) has taken on a national role, she is still very active with her home chapter and is doing what she can to help keep her chapter alive and well. Kristi has the enormous task of keeping the local chapter community informed with highly articulate and meaningful content. She has also stepped up to take over the "Officer Foundations" course which has proven to be extremely valuable to new as well as seasoned officers. I have never seen her turn down a task and can always be counted on to provide suggestions for improvements. Plus, Kristi is a great deal of fun! STANDS THE TEST OF TIME AWARD (SPECIAL AWARD) – We wanted to honor someone who has invested many years in the local chapters. Someone who STANDS THE TEST OF TIME. Carrie Armstrong currently serves as a Chapter Advisor for her home chapter and was a District President for 8 years, but has been involved with HDI for the past 15 years! She has held the previous positions of President, VP of Communications, and VP of Programs for her chapter. Carrie has been involved at the national level of HDI including Midwest Regional Director, Member Advisory Board, and HDI Conference Track Chair. She has over 20 years of professional IT Service and Support industry experience. She has so much knowledge about HDI to give and gives it willingly and without hesitation, despite her own busy schedule. And while that can be said about most of the volunteers within this organization, there is much to be said about 15+ years of being OUR ROCK AWARD (SPECIAL AWARD) - We also want to honor someone else who has invested many years in the local chapters. Someone who is currently OUR ROCK. When someone is nominated for an award, we ask why they are being nominated. And often we get similar responses: “they dedicate so much of their time” or “they stepped up when no one else would.” And while those are very relevant and valid reasons, it doesn’t make the awards presentation very fun if we just say, “27 people voted that you are the most dedicated.” With Liz Bunger, we got all kinds of comments about why she was so deserving. One person said, “I love how they look at the big picture and ask questions so the answers reveal themselves.” “It’s because of all they do and because of their passion for HDI.” Liz has exhibited outstanding energy, quality and dedication to the Local Chapters. She is always willing to step in and provide expertise around HDI no matter what is going on. She always makes the time, providing much needed logic and levity to any situation. She is never looking for credit and always giving glory to those around them. In truth, Liz deserves far more credit for being the main ingredient that holds this organization up (all while doing it with a quick-witted sense of humor). CHAPTER OF THE YEAR AWARD – A chapter that has their full core leadership positions filled and succession plan established, Membership has grown in the past year, Active SilkStart website, Financial statements submitted on time, minimum number of events held, participates in awards process, and officers attend monthly officer meetings. The Mid-Ohio chapter has maintained a full board with very engaged officers. In fact, many of their officers were here at this year’s Summit. When board meetings are held, agendas are generally provided followed with minutes of the discussions. They have also had at least one board member at each of the monthly officer calls. They are the epitome of a successful chapter that is focused on keeping the HDI brand alive in their home state and sets an example for other chapters to strive for. Join the HDI Community HDI Local Chapters, in over 30 cities across the U.S., create convenient and dynamic ways to collaborate with like-minded professionals. Being an officer of a local chapter is a great way to grow skills and provide regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators. https://youtu.be/6kKR6pwZYlc

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Wednesday March 30 on HDI Local Chapters LiveStream - What to Do When a Job Candidate Ghosts You

Lightning Talks on Employee Experience March 23, 2022 - 12:30 to 2 pm

New Support World - 3 Steps to Help Your Team Define and Measure Success

HDI Local Chapter Officers Building Community for Technical Support and Service Management Professionals

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