Home - Sacramento Local Chapter

Sacramento HDI's Best Service and Support Technician 2020 Winner!

Congratulations to Ivy Tillich for winning Sacramento HDI's Best Service and Support Technician 2020 Award!

Ivy is a tech analyst and amateur writer with experience troubleshooting most hardware, software, and firmware difficulties on Windows and Mac machines. Ivy specializes in basic web development and design on Wordpress, Weebly, Drupal, and Plone. When Ivy is not working on websites for UCD-based magazines, she likes to read and write write tech how-to guides and reviews.

Ivy Tillich

Desktop Support Analyst
Letters and Science IT Service Center
University of California, Davis

Our Events

Learn about local chapter events. Don't miss out on the adventure with your peers and other industry professionals.

Writing Resumes That Get You Noticed!

April 21

Come for the secret potion your resume needs to capture attention Read More

vChapter - Save the Date

May 11

Save the Date - Troubleshooting - Techs & Blue-Collar Workers Read More

View All Events

Latest News

Get the latest news on membership, events, and HDC opportunities.

Ask Your Network: Tickets per Desktop Technician

April 19, 2021

Ask Your Network: Tickets per Desktop Technician Read More

Ask Your Network: 2020 Salary Report

April 12, 2021

Ask Your Network: 2020 Salary Report Read More

April 2 Edition of Support World - Position IT as an Equal Partner in 2021

April 04, 2021

Position IT as an Equal Partner in 2021 Read More

March 26th Edition of Support World - Get a Handle on Problem Management and why you should market the work of your service desk

March 29, 2021

Get a Handle on Problem Management Read More

View All Articles

Sacramento HDI's Best Service and Support Technician Winner!

February 03, 2021

Sacramento HDI's Best Service and Support Technician Winner! Read More

View All Blog Posts

New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
Ask Your Network: Tickets per Desktop Technician
This Week's Topic Spotlight: Ask Your Network: Tickets per Desktop Technician Click HERE to visit HDI COnnect and join in on the conversation! #ThinkHDI, #HDILocal, #HDILocalChapters Like us on Facebook: Check us out on Instagram
Ask Your Network: 2020 Salary Report
This Week's Topic Spotlight: Ask Your Network 2020 Salary Report! Click HERE to visit HDI Connect and join in on the conversation! #ThinkHDI, #HDILocal, #HDILocalChapters Like us on Facebook: Check us out on Instagram
April 2 Edition of Support World - Position IT as an Equal Partner in 2021
Siloing IT can lead to siloed solutions for your business. In the April 2nd Edition of Support World, Rae Ann Bruno shares how “Businesses Benefit When IT is An Equal Partner to Improve Experience”. Rae Ann is a member of the HDI International Standards committee and is a frequent speaker at leadership and support conferences. She is the author of the HDI focus books: Translating IT Metrics into Business Benefits and What Have you Done for Me Lately? Creating an Internal Marketing Culture. Also in this edition: “How to Create a Policy Statement for Work-at-Home Team Members” We all have received a crash course in the problems that may arise with a sudden shift to working remotely. Kay Phelps offers a step-by-step guide with all the factors to consider, from equipment needed to performance expectations to legal liability. “Shifting to a Value-Driven Service Management Model in Customer Service” Too often, IT deals only with the immediate tasks of its clients, and misses the big picture of customer care. Your team may do better by asking questions to get a complete understanding of what your clients hope to achieve. Dr. Alma Miller is an enthusiastic entrepreneur, speaker, DevOps thought leader, and educator with over 15 years of experience in the IT industry.

Email Contact Form

Join today and take advantage of new member benefits.

Become a Member

<>>

What We Do

As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.