Home - Sacramento Local Chapter

New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
New Support World - How Service Asset and Configuration Management Help the Shift to Remote Work
January 15th Edition of Support World includes Phyllis Drucker's series "Bringing Service Home' and how changes in scope of Service Asset and Configuration Management (SACM) helped support organizations during the pivot to remote work. Phyllis Drucker is an ITIL® expert certified consultant and information leader at Linium. Phyllis has more than 20 years of experience in the disciplines and frameworks of IT service management, as both a practitioner and consultant. She has served HDI since 1997, itSMF USA since 2004 in a variety of capacities including speaker, writer, local group leader, board member, and operations director. Since 1997, Phyllis has helped to advance the profession of ITSM leaders and practitioners worldwide by providing her experience and insight on a wide variety of ITSM topics. https://bit.ly/3nQQk9O
New Support World - How to Build an Effective Training Program
In this edition of Support World, Mike Hanson gives an overview of how to construct training that meets your company’s specific needs and budget, with tips on how to get approval for the program, how to work within a tight budget, and what alternatives to consider to the traditional outside trainer. Mike is has a broad background in information technology, and is an IT executive with 30 years of experience leading IT Operations, Service, and Support teams. Mike is a long-time HDI Local Chapter member, chapter officer, and former member and chair of the Desktop Advisory Board. https://bit.ly/3s7hmNI
Capital Area chapter featured in HDI Connect Spotlight
Founded in 2003 to facilitate peer networking and education in the help desk, customer service and support service industries, HDI Capital Area local chapter has continued to evolve to serve members, sponsors, and the community in our rapidly changing industry. The Capital Area local chapter family consists of a diverse group of individuals who bring passion, creativity, and innovation together to create educational programs and networking opportunities to our close-knit community of members, sponsors, and attendees in the Washington, DC metro area. The chapter's slogan is Learn.Grow.Achieve - and encompasses what the chapter stands for, which is creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights. Continue reading to learn more about this great chapter in their own words. (HDI Complimentary Community Membership needed)

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