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New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1
Mid-Ohio Chapter featured in HDI Connect Spotlight
Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Mid-Ohio Chapter is in the spotlight. Founded in the fall of 2004, Mid-Ohio Chapter was created to support a large majority of Ohio including Columbus, Cincinnati, Dayton, and their surrounding areas. The Mid-Ohio Chapter provides technical management professionals with information regarding industry best practices while creating networking opportunities amongst the group to leverage experience as well as practical application of the latest solutions. With 2 Analyst of the Year candidates, 1 Desktop of the Year candidate, and 1 Manager of the Year candidate all in the last five years, the chapter has made a name for itself at the national level. Read More in HDI Connect (HDI Complimentary Community Memberhip needed)
HDI Connect features our Virtual Chapter
Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Virtual Chapter as the first chapter spotlight. HDI local chapters have been the cornerstone of the HDI community for over 25 years and have influenced the industry through regular events and discussion at the local level. Over the last few years, as technology has become more widely available to host and facilitate discussions in virtual environments, the Virtual Chapter has transformed from presentation-based meetings to interactive, video-driven events. Read More
HDI Local Updates for COVID-19
As the COVID-19 pandemic continues to evolve, we wanted to take a moment and express our concern for the safety of our friends and colleagues across the association and industry. First and foremost, please be safe. Support World Live - Many of you have seen the HDI announcements about Support World Live. HDI has successfully postponed the event to August 2 - 7 at the MGM Grand in Las Vegas Please refer to the official announcements - https://www.hdiconference.com/ Local Chapter Events - As an association, we encourage chapters to follow the CDC guidelines* and cancel all in-person events, moving to a virtual model. We are continuing to hold Virtual Chapter events and are going to open them up to the community, so that our colleagues and peers have an opportunity to share and “meet” online. This may provide much needed contact and support for our industry and community. What makes our association special is the way our community supports one another. Just as we have for over 25 years, let’s be here to help each other through these uncharted waters. HDI Local Chapters #TogetherWe’reBetter Be safe, friends…<virtual hugs> HDI Local Chapter Board of Directors Brandon Caudle - Chair Sandy Seroske - Past Chair David Cole - President https://www.hdilocalchapters.org/ * https://www.cdc.gov/coronavirus/2019-ncov/index.html

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New Support World - 3 Steps to Help Your Team Define and Measure Success

Mid-Ohio Chapter featured in HDI Connect Spotlight

HDI Connect features our Virtual Chapter

HDI Local Updates for COVID-19

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