Our Events
Learn about local chapter events. Don't miss out on the adventure with your peers and other industry professionals.
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New Support World - 3 Steps to Help Your Team Define and Measure Success
In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success- Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals. http://s1860958887.t.en25.com/e/es?s=1860958887&e=29430&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=2745d44ca3e2483580754fa05c440449&elqaid=4178&elqat=1 -
Capital Area chapter featured in HDI Connect Spotlight
Founded in 2003 to facilitate peer networking and education in the help desk, customer service and support service industries, HDI Capital Area local chapter has continued to evolve to serve members, sponsors, and the community in our rapidly changing industry. The Capital Area local chapter family consists of a diverse group of individuals who bring passion, creativity, and innovation together to create educational programs and networking opportunities to our close-knit community of members, sponsors, and attendees in the Washington, DC metro area. The chapter's slogan is Learn.Grow.Achieve - and encompasses what the chapter stands for, which is creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights. Continue reading to learn more about this great chapter in their own words. (HDI Complimentary Community Membership needed) -
Save the Date - Oct 13 - From no-code to pro-code: The Spectrum of ITSM Tool Configuration and Development
Have you ever wondered what's under the hood of your ITSM tool? We will kick off our technology-focused series of fall events on October 13 with Jason Wischer presenting and leading a group discussion on how to get started in exploring the journey from no-code to low-code to pro-code development in your ITSM platform. While Jason will be using ServiceNow, you don't need to be using that platform to benefit - the concepts he'll present apply to any tool. Whether you're a power user or administrator or somewhere in between, this vEvent is about learning more about what's possible and starting where you're at to grow your expertise and knowledge on what it takes to make your ITSM tool most effective for your environment. Key takeaways include: Gain a better understanding of how your ITSM tool works. Learn how to build a roadmap for your ITSM tool, regardless of the platform you use. Learn where to register for a free developer instance on the ServiceNow platform. -
2020 is the year to recognize your IT Pros
HDI Awards now taking submissions - Nominate today An HDI Award is your chance to give your IT Pros industry-wide recognition. If there was ever a year when ITPros deserved recognition - it is this year! Am I right? Nominate your Best Service and Support Technicians and Analyst for recognition. It's easy. It's FREE. And you also get recognition by your HDILocal chapter. HDI and HDI Local Chapters judging panel is looking for amazing entries that celebrate the service and support industry and its people. What innovations have your front line IT Pros helped with to take pandemic pivot customer service to new heights? Do you have a shining star leading your team to success? No doubt we have (and will continue to) overcome a lot this year. This is your chance to recognize memes of your team(s) who stand out and helped to lead through highs and lows. Recognize them for their hard work and outstanding achievements. The HDI Awards will provide a platform to recognize your people. You can also showcase your initiatives, creating value for your organization and inspiring all professionals in the service and support industry. The deadline for 2021 HDI Award submissions is October 31, 2020.
What We Do
As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.
Membership
Join our association today, and gain access to all our extensive member benefits/discounts.